Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.

Delivery of service.

When it comes toCustomer Service Training, there are two main types of service delivery: B2C, or business to consumer, and B2B, or business to business. B2B service delivery is generally more effective than B2C service delivery, as it focuses on building long-term relationships with customers.

Customer Service Trainingdelivery is typically more efficient and cost-effective, as it allows businesses to focus on delivering the service itself, rather than having to manage the customer relationship. However, B2B service delivery can be less effective when it comes to building long-term relationships with customers. This is because B2B customers are more likely to switch to a competitor if they are not happy with the service.

B2B service delivery is also less effective when it comes to worker performance. Workers in B2B companies are generally required to work more hours than workers in B2C companies, and they are less likely to be rewarded for their efforts. This is because B2B companies are less able to track employee performance and reward them accordingly.

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